Evri has reported its best-ever financial year, setting records in parcel volumes and revenue while making significant strides in supply chain efficiency, last-mile delivery and sustainability.
As the UK’s largest dedicated parcel delivery service, Evri continues to innovate through strategic investments, partnerships and a customer-centric approach to logistics.
In the 53 weeks to 29 February 2024, Evri delivered more than 730 million parcels – a 14.9% increase – reaching approximately 85% of UK households.
Meanwhile, revenue rose by 15.2% to £1.7bn (US$2.1bn), while profit before tax more than doubled, climbing from £51m (US$464m) to £119m (US$150m).
This growth stems from a £32m (US$40m) investment in 2023-24, aimed at bolstering last-mile delivery networks and enhancing supply chain resilience.
Evri also expanded its courier workforce by 6,500, achieving a 99% on-time delivery rate for standard parcels.
The company’s customer service transformation also played a key role. Its “Answer for Everyone” initiative included a chatbot and call-back feature, enabling responses within 24 hours and improving customer satisfaction.
CEO Martijn de Lange attributes this success to Evri’s adaptability and focus on operational excellence: “For 50 years, we have been delivering parcels and we have never been as relevant, powering the e-commerce ambitions of record numbers of clients, marketplaces, SMEs and consumers.”
The rise of online marketplaces, pre-loved fashion and value-driven shopping aligns perfectly with Evri’s flexible supply chain model and growing logistics infrastructure.
Ambitious expansion plans in logistics
Evri aims to deliver one billion parcels annually within the next five years, supported by £57m (US$72m) in planned investment for 2024-25. These funds will enhance the company’s logistics network, including expansions to its Barnsley Super Hub, which will increase capacity and streamline sorting operations.
Last-mile delivery remains central to Evri’s strategy, with technology and data analytics improving route optimisation and tracking. These innovations aim to enhance delivery efficiency while meeting rising customer expectations for speed and reliability.
Strategic partnerships are also driving growth. In 2023, a historic deal with the Post Office allowed customers to send, collect and return parcels at more than 2,550 branches, marking the first time the Post Office had offered non-Royal Mail services.
Collaboration with Amazon as a Seller Fulfilled Prime carrier and a partnership with Tesco Clubcard, enabling customers to earn points for parcel services, highlights Evri’s focus on integrating logistics with customer convenience.
These initiatives position Evri as a leader in meeting diverse consumer and business needs in the supply chain ecosystem.